Privacy Policy
Effective Date: 1st May 2025
Website: www.wildindigosoundhealing.co.uk
Business: Wild Indigo Sound Healing
At Wild Indigo Sound Healing, we are committed to safeguarding the privacy and personal data of all individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, store, and protect the personal data you provide when engaging with our website, booking services, or communicating with us in any capacity. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
1. Introduction and Scope
This Privacy Policy applies to all personal data collected through our website, www.wildindigosoundhealing.co.uk, as well as through email communications, bookings, or in-person interactions related to the services we provide. By accessing our website or submitting personal information, you agree to the practices described in this policy.
Wild Indigo Sound Healing is based in the United Kingdom and provides holistic therapies, including sound healing, to individuals seeking emotional, energetic, or physical wellbeing. Our website is hosted on the Wix.com platform, which provides us with the online infrastructure to promote and deliver our services.
2. Information We Collect
We collect personal data in several ways, primarily when you voluntarily provide it. This includes when you complete a booking form, use a contact form, subscribe to our mailing list, or otherwise communicate with us. The personal information collected may include your full name, email address, phone number, and any specific health or wellness-related information that you choose to disclose in relation to our treatments. In cases where payments are made through our website, we may also collect billing details, although sensitive financial data is securely processed by Wix Payments or third-party processors such as PayPal, and not stored directly by us.
Additionally, when you visit our website, certain technical data may be automatically collected through cookies and analytics tools. This can include your IP address, browser type, pages visited, time spent on each page, referring URLs, and interaction data. Such information helps us understand user behaviour and improve the accessibility and effectiveness of our online presence.
3. Use of Personal Data
We use the personal data we collect for a range of purposes aligned with delivering a professional and ethical service. Your data enables us to respond to enquiries, manage and confirm bookings, deliver personalised care, and keep accurate records. Where you have opted in to receive newsletters or updates, your email address may be used to send occasional communications about our offerings, events, or wellness tips. You may unsubscribe at any time by using the link provided in our emails or contacting us directly.
We may also use your data to comply with legal obligations, such as record-keeping for tax or insurance purposes, or to fulfil contractual obligations between you and us. Any health-related information you choose to share is treated with heightened confidentiality and used solely to tailor treatments appropriately and ensure your safety.
4. Lawful Basis for Processing
Under UK GDPR, we are required to identify the lawful basis on which we process your data. This may include your explicit consent (for example, when you agree to receive marketing emails or provide health information), the necessity of processing for the performance of a contract (such as fulfilling a booking request), compliance with legal obligations (such as maintaining tax records), or our legitimate interests (such as maintaining the security and usability of our website).
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. However, certain data may be shared with trusted third parties who assist us in operating our business. This includes Wix.com, our website host, which processes data on our behalf and maintains secure servers. Payment data is securely managed by PCI-DSS-compliant services such as Wix Payments and PayPal. These third parties have their own privacy policies and are under legal and contractual obligations to protect your data.
In exceptional circumstances, we may disclose your data where required by law, regulation, or legal process—for example, in response to a court order or to comply with financial reporting requirements.
6. International Data Transfers
As our website is hosted by Wix.com, which has servers located outside the United Kingdom, some data may be transferred internationally. Wix complies with all applicable data protection regulations and uses appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains secure during international transfers.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal or regulatory requirements. In general, we will retain basic client records and financial information for a minimum of six years, as required by tax authorities. Health-related data shared in connection with our treatments will be retained only for as long as is necessary for clinical or record-keeping purposes, unless you request its deletion and we are not legally required to retain it.
8. Data Security
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to secure it. Our website uses HTTPS encryption, and all communication between your browser and our server is encrypted. Wix's hosting environment adheres to industry security standards, and access to personal data is limited to authorised personnel only. Despite these precautions, no online platform can guarantee absolute security, and users are encouraged to take care when submitting sensitive information over the internet.
9. Your Data Protection Rights
Under UK GDPR, you have several rights regarding the personal data we hold about you. These include the right to access a copy of your data, request corrections, object to processing, or request the erasure of your data in certain circumstances. You also have the right to restrict or withdraw consent to processing where applicable and to request that your data be transferred to another service provider (data portability).
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to certain requests. If you are dissatisfied with our handling of your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, via www.ico.org.uk.
10. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, understand visitor behaviour, and support core site functionality. Cookies are small data files stored on your device when you visit our site. These may include session cookies that expire when you close your browser, and persistent cookies that remain until deleted. You will be prompted to accept or manage cookies upon your first visit to our site. You can also manage cookie preferences via your browser settings. Disabling certain cookies may impact site functionality.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the functionalities of our website. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We recommend reviewing this page periodically to stay informed of how your data is handled.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your rights under data protection law, you can contact us.